Question 1

How long does it take to receive my printed materials?

Accepted Answer

The turnaround time for most printing products varies depending on the project complexity. Standard turnaround time is 5-7 business days. Contact us for specific timelines.

Question 2

Do you offer rush shipping options?

Accepted Answer

Yes, we offer rush turnaround and expedited shipping options for urgent orders. Contact our team for more information.

Question 3

What types of products can I print with your commercial printing services?

Accepted Answer

We offer a wide range of products such as business cards, brochures, flyers, banners, and more. You can find a full list of our printing products and services on our homepage.

Question 4

Can I request a custom quote for a specific printing project?

Accepted Answer

Yes, you can request a custom quote by requesting a custom quote with your project details. Feel free to call us directly or jump on our chat.

Question 5

How quickly can I get a quote?

Accepted Answer

We have a dedicated team of print specialists standing by to respond to your estimate during business hours.

Most requests are answered within 15 minutes. Each request is reviewed and priced individually so you can be confident that your final product will be exactly the way you envisioned it.

Question 6

What is your return policy for printed materials?

Accepted Answer

We strive for customer satisfaction. Contact us if you have any issues with your printed materials.

Question 7

Do you offer refunds for unsatisfactory print quality?

Accepted Answer

We stand by the quality of our work. Contact us if you are not satisfied with your printed materials.

Question 8

What file formats do you accept for printing projects?

Accepted Answer

PDF format is the preferred format although we also accept high resolution JPG, AI, PSD, Packaged InDesign and EPS files for printing projects. If you have a file that is not listed here, send it to us, we're pretty good at making things work.

Question 9

Do you offer design services for customers who need assistance with artwork?

Accepted Answer

Yes, we offer design services to help customers with their artwork needs. Contact us for more information.

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